🛠️ Support Centre
Need help? Log a support ticket and our team will respond within 24 hours. Existing customers get priority support.
📝 Log Support Ticket
📞 Urgent Support
For critical issues (system down), contact us directly:
📞 +263 775 115 379 💬 WhatsApp (Urgent) 📧 support@prinsoft.co.zw⏰ Response Times
Critical (system down):2 hours
High (business impacted):4 hours
Normal:24 hours
Business hours: Mon–Fri 8am–5pm. Critical issues: 24/7.
📋 Support Plans
Included (Year 1): Online support via email/WhatsApp
Annual Renewal: Continued support at 45% of implementation
On-site Call-out: $25/hour